We will happily exchange any defective product.
While no one wants to receive open products when buying new ones, we are more than happy to open and inspect a product prior to shipping it to you; just let us know you would like us to do this in the comments section when checking out.
We do not accept returns on any of our products, please call us or contact us if you are unsure of your purchase, and one of our staff will happily assist you. 1-888-744-1484.